As a customer of ours you can expect to receive;
| Email Type | Description |
| Welcome Email | A welcome email is sent to all new customers, this contains some frequently asked questions about our company as well as log in details for our website. |
| Journey Acknowledgment | This is your confirmation email, there will be one of these per journey. |
| Receipt | This is dispatched shortly after payment is made. |
| Journey Details and Pick-Up Instructions | This is perhaps the most important email we send, it lists your driver's contact details & pick-up instructions. Essentially everything you need from us when you travel. This will be dispatched when your driver is assigned to your journey. |
| Comments from OTS Staff | From time to time we may contact you via email to request additional information about a journey via an email type we call a 'Comment'. |
| Rating / Review Request | A random sample of our customers are requested to provide anonymous feedback about their journey after it takes place. |