On Journeys collecting from an airport we allow all passengers 1 hour from the time the flight actually lands to meet with their driver, after this waiting time is charged at £20/hr pro rata.
Waiting time for all other journeys will be charged at £20/hr pro rata from the scheduled pick up time.
We understand some passengers can take longer than an hour to navigate the airport, if you feel that you fall into this category we can request that the pick-up time on your journey be deferred by [x] minutes after the flight landing time, waiting time would be applied from then, if applicable. This will allow you more time to exit the airport and could help you avoid waiting time charges. Please be aware that if you are ready for collection earlier than planned you may have to wait until the scheduled journey time for your driver to arrive. If you chose this option you will need to advise our office, please do this by replying to your confirmation email. If you chose this option you will need to advise by replying to your confirmation email.
If you need more time to come through the airport to avoid incurring waiting time, you can delay the driver's arrival.
Normally we book the journey for the flight arrival time and allow 1 hour for you to meet your driver before waiting time would apply, however if you think you will take longer than this you can request a deferred collection time, e.g. [X] minutes after the flight lands and then waiting time charges would start from then instead.
Should you wish to pick this option, please reply to your confirmation email after booking and inform us. Please note we will need 24 hours' notice to arrange this amendment or preferable as soon as you've made the booking.