We ask you to bear in mind that road travel is often subject to unforeseen delays due to traffic, road closures, vehicle breakdowns, and many other reasons. We know and understand that this is little consolation for the impact delays can have on travel plans and as such do everything in our power to prevent them.
In the unlikely event of your driver being significantly late for your Journey you should contact our office.
Any complaints should be directed to our customer services team via email, preferably in reply to your "Journey Acknowledgment" email.